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Vacancies (55)  Vacancies through RSS

Vacancies in: Russian  

Call Centre Operator

Employer WIUT

Information on vacancy
Period of publication 16.03.2023 - 30.03.2023
Field of activity /
Duties Section: Customer Relations

Duty station: Tashkent, Uzbekistan

Reports to: Customer Relations Manager

CONTEXT: The University puts great effort into enhancing student experience and supporting students towards their academic and career success. Information and Customer Services are an integral element of this activity. Information and Customer Services Department has two sections: Student Information and Support Section and Customer Relations Section, which include Call Centre. Call Centre operator work in accordance with WIUT policies, particular Customer Relation Policy and Parental Engagement Policy.


To manage large amounts of inbound calls in a timely manner;
To identify customers' needs and depending on this clarify information or consult;
To follow communication "scripts" when handling different topics;
To manage and guide through difficult calls or issues, research every issue and provide solutions;
To keep records of all conversations in WIUT Call Centre database in a comprehensive way;
To make outbound calls to customers when needed;
To undertake any other duties within his/her competence, as assigned by Call Centre Coordinator / Customer Relations Manager.
Requirements to the candidate
Age: Irrelevant
Gender: Irrelevant
Residence: Tashkent
Education: Higher
Professional requirements PERSON SPECIFICATION

The person appointed to this post should be able to demonstrate the following essential elements


An undergraduate degree or an incomplete (expected) undergraduate degree from WIUT (any degree programme)


Experience of organising placements, B2B relationship management and/or business development.
Experience of building credibility through excellent written and verbal communication skills.
Experience of successful management of the business engagement process.


Fluent in Uzbek, Russian and English (oral communication);
Strong phone and verbal communication skills along with active listening;
Customer focus and ability to deal with different personality types;
Appropriate level of computer literacy;
Evidence of positive negotiation and communication skills;
Evidence of team working;
Ability to work effectively and collaboratively under pressure;
Applicants need to demonstrate their commitment, flexibility, passion and enthusiasm for the proposed job.
Working conditions
Region Tashkent
Employment Full
Salary offered 7 000 000 UZS
Extra motivation Social benefits
Additional information
Additional information: IMPORTANT!!!

How to Apply

To apply please complete the application form online:

Only shortlisted candidates will be contacted.

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