| Job in Tashkent, resumes, vacancies. Search for jobs and personnel in Uzbekistan. |
|
 |
|
||||||||||||||||||||||||||
Vacancies (55)
|
|||||||||||||||||||||||||||||||||||||||||||
Call Centre OperatorEmployer WIUT |
| Information on vacancy | |
| Period of publication | 16.03.2023 - 30.03.2023 |
| Field of activity / position: |
Other |
| Duties | Section: Customer Relations Duty station: Tashkent, Uzbekistan Reports to: Customer Relations Manager CONTEXT: The University puts great effort into enhancing student experience and supporting students towards their academic and career success. Information and Customer Services are an integral element of this activity. Information and Customer Services Department has two sections: Student Information and Support Section and Customer Relations Section, which include Call Centre. Call Centre operator work in accordance with WIUT policies, particular Customer Relation Policy and Parental Engagement Policy. PRINCIPAL ACCOUNTABILITIES: To manage large amounts of inbound calls in a timely manner; To identify customers' needs and depending on this clarify information or consult; To follow communication "scripts" when handling different topics; To manage and guide through difficult calls or issues, research every issue and provide solutions; To keep records of all conversations in WIUT Call Centre database in a comprehensive way; To make outbound calls to customers when needed; To undertake any other duties within his/her competence, as assigned by Call Centre Coordinator / Customer Relations Manager. |
| Requirements to the candidate | |
| Age: | Irrelevant |
| Gender: | Irrelevant |
| Residence: | Tashkent |
| Education: | Higher |
| Professional requirements | PERSON SPECIFICATION The person appointed to this post should be able to demonstrate the following essential elements Qualifications An undergraduate degree or an incomplete (expected) undergraduate degree from WIUT (any degree programme) EXPERIENCE Experience of organising placements, B2B relationship management and/or business development. Experience of building credibility through excellent written and verbal communication skills. Experience of successful management of the business engagement process. APTITUDES, ABILITIES, SKILLS AND PERSONAL QUALITIES Fluent in Uzbek, Russian and English (oral communication); Strong phone and verbal communication skills along with active listening; Customer focus and ability to deal with different personality types; Appropriate level of computer literacy; Evidence of positive negotiation and communication skills; Evidence of team working; Ability to work effectively and collaboratively under pressure; Applicants need to demonstrate their commitment, flexibility, passion and enthusiasm for the proposed job. |
| Working conditions | |
| Region | Tashkent |
| Employment | Full |
| Salary offered | 7 000 000 UZS |
| Extra motivation | Social benefits |
| Additional information | |
| Additional information: | IMPORTANT!!! How to Apply To apply please complete the application form online: https://www.wiut.uz/wiut-vacancies/call-centre-operator Only shortlisted candidates will be contacted. |
 |
Personal account |
| About the project User Agreement Public offer |
Price List How to pay? Contact |
Manuals for HR officers Publications |