| Resume ID: |
100578 |
Date of last
visit: |
27.10.2026 12:59:04 |
Date of modification
resume: |
27.10.2026 14:39:26 |
| Status |
 |
|
| Personal data |
| Full name: |
Yulia Brusentseva |
 |
| Gender |
Female |
| Date of Birth: |
09.12.1985 |
| Marital status: |
Single |
| Contact Information |
| Region: |
Tashkent |
| Residence: |
Tashkent, Uzbekistan |
| Telephone |
+998909398281 |
| E-mail: |
yuliabrusentseva@gmail.com |
| Education |
| Status: |
Higher |
| Basic education: |
| Study facility |
Specialty |
Qualification |
Training period |
| UCAM Universidad Católica San Antonio de Murcia, Spain |
Logistics, Materials and Supply Chain Management |
Master of Business Administration |
2022-2024 |
| Tashkent Bank College, Uzbekistan |
Banking |
Diploma |
2005-2007 |
|
| Additional education: |
| Study facility |
Name of the course |
Specialization |
Training period |
| Cambridge International Qualifications Ltd |
Postgraduate Extended Diploma in Business Management |
Supply Chain Shipping and Logistics Management |
2023-2024 |
|
| Language skills |
| Language skills: |
| Language |
Writing |
Oral |
Reading |
| English |
5 |
5 |
5 |
| Russian |
5 |
5 |
5 |
| Uzbek |
5 |
5 |
5 |
|
| Work experience |
| Work experience: |
| Period of working |
Organization |
Position |
| Beginning |
Ending |
| November 2023 |
July 2026 |
Eurasian Resources Group (ERG), Dubai |
Sales Operations Lead |
| Responsibilities, functions and achievements |
- Lead the full cycle of export sales operations across Africa, Asia, and Europe, with annual shipment volumes of up to ~25,000 tons.
- Optimize operational processes and documentation workflows, reducing order processing and shipment lead times by ~10-15%.
- Ensure accuracy of orders, pricing, and contract terms, maintaining 99%+ accuracy of commercial and logistics data in ERP systems.
- Coordinate logistics, finance, and production teams, reducing operational delays and shipment escalations by approximately 20%.
- Develop and maintain sales forecasts, support inventory planning and shipment
prioritization.
- Prepare management reports and operational analytics.
- Monitor KPIs and support data-driven management decision-making. |
| |
| September 2018 |
November 2023 |
Eurasian Resources Group (ERG), Dubai |
Sales Logistics Coordinator |
- Organize international shipments of copper and cobalt from mining sites to end customers in Asia, Europe, and China.
- Prepare and control full export documentation packages including commercial invoices, packing lists, certificates of origin, assay certificates, warehouse releases, and shipping instructions.
- Coordinate provisional and final invoices in accordance with contract pricing mechanisms and quotation periods.
- Manage trade documentation and supported LC document preparation and banking
requirements.
- Coordinate commercial settlements, SAP invoicing, and pricing calculations in collaboration with traders and finance teams.
- Track cargo movements and proactively resolve operational and documentary issues. - Maintain high accuracy of commercial and logistics data within SAP ERP systems. |
| |
| January 2016 |
September 2018 |
Spot Reisen GmbH, Dubai |
Administrative & Operations Manager |
- Managed day-to-day administrative and operational activities, ensuring smooth office operations and efficient business support.
- Maintained relationships with key clients and business partners, ensuring a high standard of service and customer satisfaction.
- Managed the administrative aspects of contracts, commercial documentation, client records, and internal document control.
- Coordinated communication between clients, business partners, and internal teams to ensure timely order fulfilment and effective resolution of operational issues.
- Improved workflows and standardised administrative procedures to enhance operational efficiency, streamline processes, and maintain consistent service quality. |
| |
| January 2014 |
December 2015 |
Gamma Tech FZE, Dubai |
Sales Executive (International Trade) |
- Managed relationships with international customers and suppliers of drilling chemicals, supporting commercial activities across international markets.
- Prepared commercial proposals and negotiated pricing, payment terms, and delivery schedules.
- Coordinated the full order cycle, from initial customer inquiries and order confirmation to shipment and delivery.
- Conducted commercial negotiations and developed long-term relationships with customers and business partners.
- Coordinated shipments with logistics providers, monitored delivery schedules, and followed up on potential delays.
- Prepared and maintained commercial documentation, including quotations, invoices, and contracts.
- Monitored customer payments and ensured compliance with agreed contractual terms and obligations. |
| |
| April 2012 |
December 2013 |
Harvey Nichols, Dubai |
Sales Executive |
- Delivered premium retail sales by understanding individual customer needs and achieving established sales targets.
- Advised customers on product ranges, features, and benefits, providing tailored recommendations to meet their preferences.
- Served an international clientele and built long-term relationships with repeat customers.
- Achieved sales targets and monitored performance to identify opportunities and prioritize customer engagement.
- Maintained high standards of customer service, ensuring a personalised shopping experience in line with luxury retail standards. |
| |
| June 2010 |
February 2012 |
East Group Telecom |
Customer Service Manager |
- Managed the day-to-day operations of the Customer Service Department, ensuring efficient service delivery and a consistently high standard of customer care.
- Maintained strong customer relationships, handled inquiries and complaints, and resolved complex and escalated issues in a timely and professional manner.
- Monitored team performance and service quality, identifying opportunities to improve workflows and enhance the overall customer experience.
- Worked closely with internal departments to resolve customer issues, address operational challenges, and ensure smooth coordination across business functions.
- Led and supported the customer service team by allocating responsibilities, monitoring performance, and providing training and guidance to support employees' professional development. |
| |
| March 2004 |
April 2010 |
Ipotekabank OTP Group |
Operations Specialist |
- Execute day-to-day banking operations and process customer transactions, including payments, funds transfers, and account-related transactions, in accordance with established procedures.
- Maintain and update customer account records and banking documentation, ensuring data accuracy, completeness, and integrity.
- Verify transaction documentation and operational records to ensure compliance with internal banking policies, procedures, and applicable regulatory requirements.
- Process customer requests relating to banking transactions and account services, resolving operational discrepancies and inquiries in a timely and efficient manner.
- Coordinate with relevant internal banking departments to facilitate timely transaction processing, investigate and resolve discrepancies, and ensure operational efficiency and uninterrupted customer service. |
|
| Additional information |
| Personal qualities: |
- Strong organizational and time-management skills
- High level of responsibility and attention to detail
- Analytical thinking and problem-solving skills
- Excellent communication and interpersonal skills
- Proactive approach and ability to work independently
- Adaptability and ability to work under pressure
- Strong teamwork and cross-functional collaboration. |
| Additional skills: |
- End-to-End Export Sales Operations
- International Trade & Shipping Logistics
- Contract Management & Execution
- Trade Finance (LCs, Bank Guarantees, Pre-financing)
- Supplier & Stakeholder Coordination
- Commercial Documentation & Compliance
- ERP/SAP/CRM Data Accuracy
- Inventory & Shipment Planning. |
| Recommendations |
| Recommendations: |
| Full Name |
Organization |
Position |
Contact
information |
| Leonid Tuzenko |
Eurasian Resources Group (ERG) |
Sales Director |
leonidtuzenko@erg.net |
|
| Information about the desired work |
Field of activity /
positions: |
Logistic, warehouse, foreign economic activity / Specialist
Procurement, tenders / Procurement Specialist
Logistic, warehouse, foreign economic activity / Manager |
| Employment: |
Full |
| Desired Salary: |
To be discussed with the employer |
|
|
 |
Personal account |
|
