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Vacancies (38)
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ICT AssistantEmployer WHO |
| Information on vacancy | |
| Period of publication | 25.04.2024 - 16.05.2024 |
| Field of activity / position: |
IT and WEB projects / System administrator |
| Duties | Under the supervision of the Administrative Officer of the Country Office, the incumbent provides day-to-day service desk and proximity support to WHO end-users, responding to queries, and resolving incidents and problems on Information and Communications Technology issues. In addition, the incumbent has responsibility to provide IT support for meetings and conferences and at times support for audio and video collaboration and/or Microsoft Office. Key duties: As part of the integrated WHO Country Office team and in close collaboration with the ICT Unit at BOS division, Copenhagen, the incumbent will perform a variety of services as follows: Regular maintenance of the Office LAN/WAN (on all premises used by the Office),facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system. Communicating with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support. Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software. End-user support in using the standard software; Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff; Acting as a main technical focal point with the telephony and Internet provider(s), , implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management. Provide other on-site technical activities, requested by the ICT unit in Copenhagen, that may require physical intervention into the hardware; Acting as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to keep VPN link up and running the maximum possible time; Maintain the regular back-up system in the Office. Assist the ICT Unit in Copenhagen in the installation and initial setup of any backup hardware and software as needed. Cover for absence of other ICT staff; Perform other Duties as may be required. |
| Requirements to the candidate | |
| Age: | 20-65 |
| Gender: | Irrelevant |
| Residence: | Tashkent |
| Education: | Irrelevant |
| Professional requirements | Education Essential: Completion of secondary school education or equivalent. Training: Essential: Formal training in computer support areas or demonstrated experience in helpdesk / proxy support. Microsoft Office and Microsoft SharePoint. Desirable: Higher education an advantage. Experience Essential: At least 5 years of experience in Information Technology support, experience in user support in a large networked and PC based environment, with strong knowledge in service desk/call centre systems, incident and problem handling and escalation. Good knowledge of phone handling techniques and in dealing with demanding customers in a service delivery role and/or a multicultural environment. Knowledge of MS SharePoint. Advanced knowledge of Windows,desktop, notebook, and printer technologies. A hands-on experience with conference support systems including various Audio / Video components. Detailed knowledge of MS Office templates and scripting technologies. Desirable: Experience with WHO rules and regulations, procedures and practices, and WHO applications, ITIL. Skills Excellent demonstrated communication skills in a multicultural and international environment. Approachability, service and customer-oriented with the ability to think quickly and act courteously at all times. Sound understanding of the need to respects ethical rules and confidentiality at all times.The incumbent maintains comprehensive skills and knowledge in the following technical areas: PC Hardware, Windows operating systems, basic networking (wired and wireless),platforms and related components and peripherals, mobile devices, and dependent on the incumbent conference support systems, video conferencing, and/or Microsoft Office and SharePoint. Knowledge kept up to date through self-learning, market research, vendor seminars/briefings, industry publications and web sites,training courses and active use of these technologies. Ability to identify and manage one's own emotions, as well as helping others to do the same. WHO Competencies Teamwork Respecting and promoting individual and cultural differences Communication Moving forward in a changing environment Producing results Use of Language Skills Essential: Expert knowledge of English. Intermediate knowledge of Russian . Intermediate knowledge of Uzbek. |
| Working conditions | |
| Region | Tashkent |
| Employment | Full |
| Salary offered | WHO offers staff in the General Services category |
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Personal account |
| About the project User Agreement Public offer |
Price List How to pay? Contact |
Manuals for HR officers Publications |